Writing a management guide which defines the “management policy*“, will ensure the creation of an organized mechanism of all activities required to manage a business that works regardless of the information stored personally by high-rank employees whichmay be replaced. In this way, it will be possible to recruit and train new employees easily, quickly and minimize problems of lack of operational skills.
A Management Guide defines a coherent method for monitoring proper execution of predefined actions in all aspects of business:
- Information management and data backup
- Communication and Reporting
- Business Strategy
- Customer Relationship Management
- Customer Service
- Financial Management and Performance Measurement
- Recruitment, training and development of employees, Proper dismissal procedure
- Salaries and working conditions
- Procurement and Product Orders
- Maintenance and repairs
- Treatment and behavior in emergencies, etc.
* Management Policy is actually a collection of rules and procedures (“as traffic rules”) serving common goals for the benefit of the customers, employees, managers and the owners of the company.
Initial settings: Objectives and human resources necessary to achieve them
- Set goals and objectives.
- Set up the manpower required.
- Set up an organizational structure and communication between business roles.
This section refers to the required infrastructure in order to create a coherent management system that enables the business to continue to operate in any situation regardless of the absence or departure of key employees and based on the fact that you have created an administrative mechanism that enables integration of business functions which is fast and accurate. (First we shape our business, and then our business shapes us).
- Settings roles, responsibilities and terms of achievement required results (output, and the way its measurement).
- Setting goals and measuring tools of success for each position.
- Definition of measurement reports scheduled on a daily / weekly / monthly basis, analyzing and converting them to required actions.
- Translating statistics used in the business into activities required to achieve management goals = getting results
- Weekly schedule planning tools for all roles that will enable compliance tasks.